⚠ COMMAND MODULE OUTDATED — MUST UPDATE NOW
CONNECT BY OKCREAL™
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Incoming Call
Unknown Caller
CLASSIFIED
OKCREAL · CONFIDENTIAL RECORD
🔒 PRIVACY
All People
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LIST
0 people
Name Phone Stage Tags Last Activity Assigned
INTEL FILTER OKCREAL
NEW LIST
TARGETS: —
Designation
Target Classification
Intel Tags
▸ MATCH ANY TAG IN LIST
Inbox
📭

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🛰️ Investor Inquiries — Owner Lead Pipeline

Leads from the public form at okcreal.com/site/investors. Each submission also fires an SMS to Cap's commander phone. Bot-suspect entries are flagged 🚨 — review and mark as spam to clear them.

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🚀 Systems Check — "All Systems Go"
Never run this session

Run this after every major deploy to verify all systems are talking to what they need to be talking to. 20+ checks in parallel. Read-only — nothing gets modified.

🔍 Gork Prompt Preview — See What Grok Is Being Told

Shows the actual system prompt being sent to Grok at the start of every call. Lean + situational — sections only appear when relevant to the caller.

🛰️ Senator Command Center — Owner Portal

Upload the monthly AppFolio Owner Directory to refresh owner → property matching. Each owner who's matched can then have a magic-link Senator Bridge token generated from their contact card in Connect. Staff can copy that link when texting owners.

🔬 Gork Call Analysis — Question Stacking Diagnostic
Not run yet

Analyzes recent inbound Gork voice calls to find turns where Gork asked too many questions at once. Looks at the last ~200 real conversations (skips voicemails, hangups, and calls where the caller never answered). Shows the worst examples with full quotes.

📥 Import Contacts (Follow Up Boss)

Export your contacts from Follow Up Boss (Contacts → ··· → Export), then upload the CSV here. Run a dry run first to preview what will be imported before committing.

📂 Choose CSV file…
📸 Showreel Photos — Homepage Carousel

These photos power the two rolling photo strips at the bottom of okcreal.com. Row 1 scrolls left, Row 2 scrolls right. Upload new ones, delete old ones, or use the arrows to reorder. Changes are live immediately (cached 2 min on public side).

➡ ROW 1 (top strip, scrolls left)
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⬅ ROW 2 (bottom strip, scrolls right)
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📌 Staff Bulletins — Live Directives
0 active

Bulletins inject live instructions into Gork's brain across ALL calls and interactions until you delete them. Use for temporary operational changes like system outages, holidays, or special instructions.

📱 SMS / 10DLC Diagnostic
Test to check status

Send a test text message to diagnose whether 10DLC/A2P registration is approved. The result will show the exact Twilio error code if blocked.

📻 OKC Real Radio — Hold Music
0/5 tracks

Upload up to 5 audio files (MP3, WAV, M4A). When a caller is put on hold, they'll hear "You're listening to OKC Real Radio!" followed by a random track. Great for event promos, commercials, or vibes.

🎵 Add Track...
🎙️ Dispatcher — Operation Dispatch Net
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Code 1/2/3/4 radio posture + Red/Grey/Blue/Silver/Black categories. Code 3 emergencies call the rotation below with DTMF confirmation (60s/manager). Press 1 to acknowledge, 2 to pass.

Gork Humor Setting
Applies to Gork's Zello radio chat (not Code 3 initial broadcasts — those are always stoic for clarity).
Code Taxonomy
Code 1 — Normal response · text only
Code 2 — Urgent · voice biz hrs, text after
Code 3 — Emergency · voice 24/7, DTMF chain
Code 4 — All clear · resolves active incident
Red — Fire · Grey — Hostile
Blue — Medical · Silver — Weapon
Black — Bomb / major structural
Code 3 Dispatch Rotation
Check the box to include, set order (lower number = called first). Uses each agent's Connect phone number.
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Active Incidents (last 2 hours)
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📋 Tenant Directory — Monthly Address Backfill
Upload to refresh

AppFolio's standard rent roll export doesn't include tenant street addresses — this is what causes new residents to sync into Connect with blank addresses. Upload the Tenant Directory export from AppFolio (Reports → Tenant Directory → Export XLSX) to patch in the missing addresses for every active resident. Run this once a month after you upload the rent roll.

📂 Choose Tenant Directory .xlsx…
🔄 Sync Conflicts — Rent Roll vs Connect
RENT ROLL IS SOURCE OF TRUTH — REVIEW MISMATCHES BELOW
Click Refresh to load conflicts
🛡️ Operation Safety Net — Late-Night Policy
The number Gork reads aloud to callers reporting non-911 security concerns (trespassing, suspicious person, noise, parking disputes). Live-editable — changes apply to the next call.
🌙 Late-Night Strict Mode
When ON (default), between 10 PM and 6 AM CT only genuine emergencies (fire, flood, gas leak, weapons, police on scene, multi-unit outage) can wake the on-call manager. Everything else silently queues for the 7 AM morning review. Kill switch — turn OFF only if you need Gork to wake the team for a specific late-night situation.
🧑‍✈️ On-Call Manager
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📖 Resident Handbook Editor
📞 Inbound Call Greetings
PLAYS BEFORE GORK PICKS UP
Upload the audio that plays when someone calls OKCREAL. The system auto-routes residents to one greeting and new callers to the other based on their phone number. Both files play in full while Gork warms up — zero gap when the caller starts speaking.
👥 Team Members
🔌 3rd Party Integrations
OPSEC: Data flows IN only. No resident data leaves Connect.
📊 Schnelleville — Griffin Park Income Statement

Upload the 12-month Income Statement from AppFolio for Griffin Park Townhomes. Export from AppFolio → Reports → Income Statement → 12 Month → Download XLSX.
Upload around the 10th of each month. This powers the Schnelleville efficiency meter.

📂 Choose .xlsx file…
⚖️ Resident Services
📅 CALLBACK CALENDAR 3:00 PM – 6:00 PM CT · 15-min slots
FILTER ▸
TYPE Resident Services Delinquent Official / Leasing STATUS Booked (full color) 📞 In Progress ❌ Missed ✓ Completed (faded) Available
⚖️ DELINQUENCY ENFORCEMENT — EVICTIONS & PAYMENT ARRANGEMENTS
🤖 GORK COLLECTIONS ENGINE — RENT RECOVERY
📋 THE 10–15 TRACKER
🗂 ENFORCEMENT AUDIT — POSTING HISTORY
🔍 MOVE-OUT WALKTHROUGHS
Apply Direct Queue
⚡ OKCREAL APP · LOADING…
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🛡️
CALL THROTTLE & HEALTH MONITOR
Spam protection · Kill switches · Daily limits
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AGENT PERFORMANCE
CALL RECORDS
Time Agent Contact Direction Status Duration Source Stage Summary
🧠
GORK
Mission Command
Leasing
🎯
Priority Call List
New leads, callbacks, wait list matches — tour focused
👻
Tour No-Shows
Cancelled or unconfirmed tours — re-engage
🏠
Resident Questions
Tenants waiting for answers
🔥
Hottest Prospects
Most likely to sign a lease this week
🔑
Listing Match
Leads matching current vacancies
🌐
New Web Leads
Fresh inbound leads needing first contact
🛒
Abandoned Showing Cart
Toured but never applied — re-engage
📦
Upcoming Move-Ins
Prospects with move-in dates approaching
Follow-Up
👀
Toured · No Follow-Up
Had showings but haven't heard back
📝
Application Follow-Up
Pending apps — incomplete docs + overdue reviews
🧊
Gone Cold
Active leads who went silent
⚠️
Falling Through Cracks
Active leads with no recent contact
Collections
💰
Delinquent Residents
Past-due tenants — balances + action plan
📋
High Balance Report
Everyone owing $500+ ranked by amount
⚖️
Eviction Pipeline
Cases in eviction needing action
Resident Relations
🏡
Resident Check-Ins
Residents due for a wellness check
📄
Lease Renewals
Leases expiring in the next 60 days
✏️
Custom Mission
Ask Gork anything about your CRM
MISSION BRIEFING Select a mission to begin STANDBY
🧠
MISSION COMMAND
Select a mission from the sidebar or create a custom query
Gork will analyze your CRM data and cross-reference live listings
⚡ Power Dialer 1 of 0
Ready